Shipping policy

Shipping Policy

Thank you for shopping with us at Obsidra! We aim to make your shopping experience as seamless as possible, and we want you to be fully informed about our shipping practices.

1. Order Processing

  • All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the following business day.
  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Rates & Delivery Times

  • We offer standard shipping within the United States. Shipping rates are calculated at checkout based on your location and the size of your order.
  • Delivery times vary by destination and shipping method chosen. Typically, delivery takes 5-7 business days from the date of shipment.
  • We currently do not offer international shipping.

3. Shipping Carriers

  • We use a variety of trusted carriers, including USPS, UPS, and FedEx, depending on the size and weight of the order and the delivery address.

4. Shipping Address

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses.
  • We are unable to redirect packages once they have been shipped.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can track your package by visiting the carrier’s website and entering the tracking number provided.

6. Shipping Delays

  • While we strive to ship your orders promptly, please note that delivery times are estimated and may vary due to factors beyond our control, such as weather, shipping carrier delays, or customs processing.
  • In the event of an unexpected delay, please don’t hesitate to contact us, and we will assist you in tracking your order.

7. Damaged or Lost Items

  • If your order arrives damaged, please contact us within 7 days of receiving your package with photos of the damage, and we will assist you with a replacement or refund.
  • We are not responsible for lost or stolen packages once they have been delivered to the address provided. Please ensure the security of your delivery location.

8. Additional Information

  • If you have any questions regarding our shipping policy, or if you need assistance with an order, please contact us at contact@obsidra.com.

We appreciate your business and are committed to getting your order to you as quickly and safely as possible.